Freedom Health OTC 2027: Member Portal, Ordering and Allowance
Reviewed October 24, 2026. The Freedom Health OTC benefit is a monthly allowance on many Freedom Health Medicare Advantage plans in Florida that you can spend on approved over-the-counter health products. You order online through the Freedom Health member portal or by phone, and the items ship to your home at no extra cost. For 2027, Freedom Health says the OTC allowance is up to $50 a month, depending on the plan, and unused money expires at the end of each month.
Quick answer: To use your Freedom Health OTC benefit, sign in to the member portal from freedomhealth.com and choose OTC ordering, or call Member Services at 1-800-401-2740 (TTY 711). On the 2027 plan we checked, Freedom Medi-Medi Full (HMO D-SNP), H5427-087, the OTC allowance is up to $50 a month, plus a $235 monthly Everyday Options Allowance for eligible members.
Freedom Health OTC at a glance
| Feature | What Freedom Health says |
|---|---|
| 2027 OTC allowance | Up to $50 a month, based on the plan you choose |
| How often | Monthly; unused amounts expire at the end of every month |
| How to order | Online through the member portal or by phone |
| Shipping | To your home at no extra cost |
| Member Services | 1-800-401-2740 (TTY 711) |
| Everyday Options Allowance | $70 to $235 a month on select 2027 C-SNP and D-SNP plans (food, produce, utilities and assistive devices; eligibility confirmed by phone) |
Sources: freedomhealth.com and Freedom Health’s 2026 and 2027 Summaries of Benefits.
Who Freedom Health is
Freedom Health, Inc. is a Florida Medicare Advantage plan and part of Elevance Health, alongside its sister plan Optimum HealthCare. It offers HMO and HMO-POS plans, chronic condition special needs plans (C-SNPs) and dual special needs plans (D-SNPs) in counties across Florida.
Freedom Health OTC member portal sign-in
- Go to freedomhealth.com and choose the member portal login. Freedom Health says the portal is where “you can order Over-the-Counter medications and access account information.”
- Sign in with your account. If you haven’t set one up, use the portal’s registration option or call Member Services for help.
- Open OTC ordering, browse the approved items and add them to your cart.
- Check out using your monthly allowance. Your order ships to your home.
If you can’t sign in, call Member Services at 1-800-401-2740 (TTY 711), 8 a.m. to 8 p.m., 7 days a week from October 1 to March 31 and Monday to Friday from April 1 to September 30.
How to order Freedom Health OTC online or by phone
Freedom Health’s “OTC and Diabetic Orders” page (freedomhealth.com/otc-order-online) links to online ordering through the member portal. You can also order by phone through Member Services. Because the allowance resets monthly and doesn’t roll over, place your order before the end of the month.
Freedom Health OTC catalog: what you can buy
Freedom Health’s online OTC page groups approved products into these categories:
- Pain relievers (analgesics), antacids and anti-diarrheals
- Allergy, cough and cold products
- Laxatives and anti-hemorrhoidals
- Diabetes care
- Eye care
- First aid creams, antiseptics and supplies
- Adult incontinence products
- Home health care items and supports
- Sleep aids and smoking cessation
- Topical foot and oral care
- Vitamins and minerals
Medicare’s rules say OTC benefits can only pay for health-related items for the member, not cosmetics or general household goods. See our list of what you can get with an OTC card for the details.
Freedom Health OTC amounts: 2026 vs 2027 examples
| Plan | Year | OTC allowance | Other allowances |
|---|---|---|---|
| Freedom Platinum Rewards Plan Rx (HMO), H5427-106 (Brevard, Indian River, Martin, St. Lucie) | 2026 | Up to $55 a month | Part B premium reduction up to $150 a month |
| Freedom Platinum Rewards Plan Rx (HMO), H5427-107 (Polk) | 2026 | Up to $55 a month | Part B premium reduction up to $185 a month; $500 Active Fitness allowance |
| Freedom Medi-Medi Full (HMO D-SNP), H5427-087 (Brevard) | 2027 | Up to $50 a month | $235 a month Everyday Options Allowance |
On H5427-087, the Everyday Options Allowance covers assistive devices for all members, and healthy foods and utilities for members who qualify for Special Supplemental Benefits for the Chronically Ill (SSBCI). Unused OTC and Everyday Options amounts expire monthly. We haven’t verified 2027 amounts for the Platinum Rewards plans, so check their 2027 Summaries of Benefits before you enroll.
Freedom Health food card and Everyday Options Allowance
Freedom Health doesn’t have a separate “food card” benefit. Healthy groceries are part of the Everyday Options Allowance on select 2027 C-SNP and D-SNP plans, which Freedom Health lists at $70 to $235 a month. To use it for food or utilities, you must qualify for SSBCI: Freedom Health’s 2027 summaries say you may qualify “if you have a high risk for hospitalization” and need intensive care coordination for a condition such as chronic kidney disease, chronic lung disorders, cardiovascular disorders, chronic heart failure or diabetes. Eligibility is confirmed by phone. For how a similar card works, see the Optimum HealthCare grocery card.
Other 2027 Freedom Health benefits
Freedom Health’s website lists a Part B premium refund of up to $202.90 a month on select 2027 plans, added to your Social Security payment. Compare plans during Open Enrollment, October 15 to December 7, 2026, using our guide to comparing Medicare Advantage plans in Florida. UnitedHealthcare members in Florida can compare the UCard in Florida, and our guide to Medicare Advantage plans with OTC benefits explains what to look for.
Frequently asked questions
How do I sign in to the Freedom Health OTC member portal?
Go to freedomhealth.com, choose the member portal login and sign in. If you don’t have an account yet, use the portal’s registration option or call Member Services at 1-800-401-2740 (TTY 711).
How much is the Freedom Health OTC allowance in 2027?
Freedom Health says up to $50 a month, depending on the plan. Freedom Medi-Medi Full (H5427-087) lists up to $50 a month.
Does my Freedom Health OTC allowance roll over?
No. Unused OTC amounts expire at the end of every month.
Can I order Freedom Health OTC by phone?
Yes. Call Member Services at 1-800-401-2740 (TTY 711).
Does Freedom Health have a grocery card?
Select 2027 C-SNP and D-SNP plans include an Everyday Options Allowance of $70 to $235 a month that can pay for healthy food and utilities if you qualify for SSBCI.
This article is general information. Medicare365 is not affiliated with or endorsed by Freedom Health, Elevance Health or any U.S. government agency. Benefits vary by plan and county; check your plan’s Evidence of Coverage or call the number on your member ID card.
Sources
- Freedom Health: Home page (2027 benefits, member portal and Member Services)
- Freedom Health: OTC and diabetic orders
- Freedom Health 2027 Summary of Benefits: Freedom Medi-Medi Full (HMO D-SNP), H5427-087
- Freedom Health 2026 Summary of Benefits: Freedom Platinum Rewards Plan Rx, H5427-106 and H5427-107
- CMS: Medicare Managed Care Manual, Chapter 4 (OTC benefits)