TeamCare Prescription Coverage: CVS Caremark, Portal Login and Phone Numbers

Reviewed November 2, 2026. TeamCare is the health plan of the Central States, Southeast and Southwest Areas Health and Welfare Fund, a Teamsters labor health fund based in Chicago. Its prescription drug benefit is run with CVS Caremark, which TeamCare says gives members access to more than 68,000 participating pharmacies. Members and providers both sign in through the MyTeamCare portal at myteamcare.org/login.

Quick answer: To fill a prescription with TeamCare, use a CVS Caremark network pharmacy and show your TeamCare ID card. For drug coverage questions, call CVS Caremark at 1-888-483-2650 (24/7). For eligibility and benefits, call TeamCare at 1-800-TEAMCARE (1-800-832-6227). Providers can check eligibility 24/7 at 1-800-323-2190.

What is TeamCare?

TeamCare is the trade name the Central States, Southeast and Southwest Areas Health and Welfare Fund has used since 2014. The fund was founded in 1950 and is run by a board of union and employer trustees. TeamCare says it covers about 500,000 members from 1,100 employers (TeamCare: About).

It’s an employer and union health plan, not a Medicare or Medicaid plan. Benefits include medical, prescription, dental (with Humana Dental), vision (with EyeMed), short-term disability and retiree health plans (TeamCare: Benefits).

TeamCare prescription coverage

TeamCare’s prescription benefit is administered with CVS Caremark. Here’s what members should know:

Sources: TeamCare: Contact us, TeamCare: Prescription benefits.

Your copays, any mail-order or specialty pharmacy rules, and which drugs need prior authorization depend on your specific TeamCare plan. Check your plan booklet or the CVS Caremark site or app, where you can look up a drug’s price and coverage. If you’re new to how drug lists work, our guide to drug tiers explains the basics.

TeamCare provider portal login

TeamCare uses one login page for members and providers: myteamcare.org/login. From its contact page:

• Provider portal: “Log in to MyTeamCare” at myteamcare.org/login.
• Automated benefit eligibility: 1-800-323-2190, available 24/7.
• Provider benefits specialist: 1-800-323-2190, Monday to Friday, 8:30 a.m. to 5 p.m. CST.
• Health claims mailing address: PO Box 5116, Des Plaines, IL 60017-5116.
• Claims appeals: PO Box 5126, Des Plaines, IL 60017-5126.
• General mailing address: 8647 W. Higgins Rd., Chicago, IL 60631.

Members who are new to the site use the “Register” link on the login page to create an account, then send questions through the Message Center.

Other TeamCare benefit partners

Source: TeamCare contact page.

TeamCare and Medicare

If you’re turning 65 or retiring with TeamCare coverage, the key questions are how your TeamCare coverage works with Medicare and whether its drug coverage counts as creditable.

• Retiree plans: TeamCare’s Retiree Health Plan covers eligible retirees until age 65 or Medicare eligibility; it generally requires 20 years of contributions under a collective bargaining agreement plus other tests. For Medicare-eligible retirees, TeamCare lists TeamCareAdvantage, a Humana Medicare Advantage plan that bundles Parts A, B and D and requires you to keep Part B, and TeamCareGold, a Humana supplemental medical and drug plan. Humana’s retiree line is 1-800-733-9064, Monday to Friday, 8 a.m. to 9 p.m. ET. (TeamCare: Retiree benefits)
• Drug coverage and Part D: If you delay Medicare Part D, your employer or union drug coverage must be creditable to avoid a late penalty. Your plan should send a creditable coverage notice each year. See creditable coverage and Medicare.
• Who pays first: Whether Medicare or TeamCare pays first depends on whether you’re still working and the size of the employer. Our guide to Medicare coordination of benefits explains the rules, based on Medicare.gov’s who-pays-first guidance.

Comparing drug prices outside your plan? Our article on using GoodRx with Medicare explains how discount cards interact with insurance.

Not the same as Medicaid “Team Care” programs

Some state Medicaid programs use the name “Team Care” for something different. In Montana, for example, Medicaid Team Care is a program for members who use more services than average. Those members must get primary care from one assigned provider and prescriptions from one pharmacy, and they keep their Medicaid benefits (Montana Medicaid Team Care fact sheet (2025)). If your letter came from a state Medicaid agency, contact that agency, not the Central States TeamCare plan.

Frequently asked questions

Who runs TeamCare prescription coverage?

TeamCare partners with CVS Caremark for its prescription drug benefit. Call CVS Caremark at 1-888-483-2650, any time.

How do I log in to TeamCare?

Members and providers sign in at myteamcare.org/login. New members can register on the same page.

What type of insurance is TeamCare?

TeamCare is a union and employer health and welfare fund (a multiemployer plan) for Teamster employees and their families. It isn’t a government program.

What is the TeamCare phone number?

Members can call 1-800-TEAMCARE (1-800-832-6227). Providers can call 1-800-323-2190.

Does TeamCare cover dental and vision?

Yes. TeamCare lists dental benefits with Humana Dental and vision benefits with EyeMed, and says members may use any provider.

Does TeamCare have mail-order prescriptions?

Yes. CVS Caremark mail service handles 90-day supplies. Order by phone at 1-800-875-0867 or through the CVS Caremark site or app.

Is TeamCare a Medicare Advantage plan?

TeamCare itself is a union health fund, but it offers TeamCareAdvantage, a Humana Medicare Advantage plan, to eligible Medicare retirees. You must keep Medicare Part B to join.

This article is general information. Medicare365 is not affiliated with TeamCare, the Central States Funds, CVS Caremark or the U.S. government. Check your plan documents for your exact benefits.

Sources

• TeamCare: About
• TeamCare: Benefits
• TeamCare: Contact us
• Medicare.gov: Which insurance pays first
• Montana DPHHS: Team Care fact sheet (2025)
• TeamCare: Prescription benefits
• TeamCare: Retiree benefits