Kaiser OTC Healthy Food Card: Balance, Login and Where to Use It
Updated October 6, 2026. Kaiser Permanente’s OTC and healthy food benefits for Medicare members are loaded onto one prepaid Healthy Extras card in 2026. In the Mid-Atlantic region (Maryland, Virginia and Washington, D.C.), Medicare Advantage members get a preloaded OTC allowance that refreshes quarterly, and members with qualifying chronic conditions may also get a monthly healthy food allowance. You manage the card at mybenefitscenter.com, in the OTC Network app, or by calling 1-833-524-7035 (TTY: 711), 7 days a week, 8 a.m. to 8 p.m. ET.
Quick answer: To check your Kaiser OTC balance, sign in at mybenefitscenter.com, open the OTC Network app, or call 1-833-524-7035. You can use the card like a debit card at more than 70,000 participating retail stores and online (Kaiser Permanente 2026 Medicare extras).
Kaiser Permanente Member Services (Mid-Atlantic States) phone number: 1-800-232-4404. For Healthy Extras card balance, activation or lost cards, call 1-833-524-7035 (TTY: 711).
How the Kaiser Healthy Extras card works in 2026
Kaiser’s 2026 member video says: “Starting January 1, 2026, these benefits will be combined on one pre-paid Healthy Extras card” (Kaiser Permanente OTC and healthy food video transcript). Here’s how the Mid-Atlantic plans describe the benefits:
| Benefit | Who gets it | How often it refreshes |
|---|---|---|
| OTC allowance | Kaiser Permanente Medicare Advantage (HMO and HMO-POS) members | Quarterly |
| OTC allowance | Dual Complete and Dual Essential (HMO D-SNP) members, Maryland only | Monthly |
| Healthy food allowance | Members with qualifying chronic conditions, such as diabetes, chronic lung disorders, cardiovascular disorders, chronic heart failure or cancer | Monthly |
Source: Kaiser Permanente Mid-Atlantic States 2026 Medicare health plan extras. Allowance amounts depend on your plan, so check your Evidence of Coverage. Kaiser Permanente also offers Medicare plans in other regions, such as California, Colorado, Georgia, Hawaii, Oregon and Washington, and extras differ by region.
Does the Kaiser OTC balance roll over?
No. Kaiser’s healthy food card FAQ describes the benefit as “use it or lose it”: any unused balance at the end of a period doesn’t roll over to the next one (Kaiser healthy food card FAQ).
How to activate your Healthy Extras card
- Look for your card in a white envelope with a blue Kaiser Permanente return address.
- Go to mybenefitscenter.com or call 1-833-524-7035.
- Enter your 19-digit card number and your birthdate in MMDDYYYY format.
- Allow 1 to 2 days for benefits to load after activation.
Kaiser OTC balance and login
- Online: sign in at mybenefitscenter.com; your balances show on the dashboard.
- App: download the OTC Network app to see balances and scan items in store.
- Phone: 1-833-524-7035 (TTY: 711), 7 days a week, 8 a.m. to 8 p.m. ET.
For general balance tips across carriers, see how to check your OTC card balance.
Where to use the Kaiser OTC and food card
Use the card at participating retailers in person or online. Kaiser’s card FAQ names retailers such as Kroger, Walmart, CVS, Walgreens, Dollar General, Family Dollar and Food Lion, and the 2026 member video says eligible members can order fresh food on Walmart.com and OTC items online through CVS Health. Store participation changes, so use the store locator in the OTC Network app before you shop. For shopping at Walmart specifically, see our Walmart OTC card guide.
What can you buy?
OTC health items
Approved over-the-counter products typically include pain relievers, cold and allergy medicine, digestive aids, first aid supplies, oral care and vitamins. The full list is in Kaiser’s 2026 OTC item catalog.
Healthy food items (qualifying members)
Kaiser’s healthy food card FAQ lists about 20 eligible categories, including fresh and frozen produce, lean meats, seafood, whole grains, low-fat or nonfat dairy, nuts, oils, eggs, high-fiber low-sugar cereals, beans and legumes, herbs and spices, and unsweetened bottled water. The card declines items that aren’t eligible.
Tips for using your Kaiser allowance
- Put the start of each period on your calendar so you don’t lose unused funds.
- Use the OTC Network app to scan items before you reach the register.
- Keep your card in a safe place; report a lost or stolen card at 1-833-524-7035.
- Review your 2027 Annual Notice of Change for any changes to amounts or eligibility, and compare options during Medicare Open Enrollment, October 15 to December 7, 2026.
To learn how food benefits work across Medicare Advantage plans, read our Medicare food allowance guide, and see how Kaiser members can use food benefits in a disaster in Kaiser Permanente food allowance during emergencies.
Frequently asked questions
What is the Kaiser OTC Healthy Food Card?
It’s the prepaid Healthy Extras card that Kaiser Permanente Medicare members use for their OTC allowance and, if they qualify, their healthy food allowance. In 2026 both benefits are combined on one card.
How do I check my Kaiser OTC benefits balance?
Sign in at mybenefitscenter.com, use the OTC Network app, or call 1-833-524-7035 (TTY: 711).
Who qualifies for the Kaiser healthy food benefit?
In the Mid-Atlantic region, members must have specific chronic conditions, like diabetes, chronic lung disorders, cardiovascular disorders, chronic heart failure or cancer. Not all members qualify.
Can I order Kaiser OTC items online?
Yes. Eligible members can shop online, including OTC items through CVS Health and fresh food through Walmart.com, as described in Kaiser’s 2026 member materials.
Is the Kaiser OTC card the same in every state?
No. Benefits, amounts and vendors vary by Kaiser region and plan. Check your region’s Medicare extras page or your Evidence of Coverage.
This article is general information, not plan-specific advice. Medicare365 is not affiliated with Kaiser Permanente or the U.S. government.