Zing Health OTC 2027: Login, Catalog, Card and Balance
Updated October 24, 2026. The Zing Health OTC benefit is an allowance on many Zing Health Medicare Advantage plans that you can spend on approved over-the-counter health products. For 2027, Zing moves OTC ordering to two new vendors, so the login you used in 2026 (cvs.com/benefits) may not work after January 1. Your welcome kit tells you whether your plan uses NationsBenefits or WEX/Medline.
Quick answer: For 2027, Zing Health members on NationsBenefits log in at Zing.NationsBenefits.com or in the Benefits Pro app, or call 866-946-4458 (TTY 711). Members on WEX/Medline order at athome.medline.com/myzinghealth or call 1-833-569-2170 (TTY 711). On the two Illinois plans we checked (H4624-010 and H4624-028), the 2027 OTC allowance is $75 per quarter, and unused money doesn’t roll over.
Zing Health OTC login for 2027
| Your plan’s vendor | Card | OTC login and ordering | Phone |
|---|---|---|---|
| NationsBenefits | Benefits Mastercard Prepaid Card (Zing Health card), issued by The Bancorp Bank, N.A. | Zing.NationsBenefits.com or the Benefits Pro app | 866-946-4458 (TTY 711), 8 a.m. to 8 p.m. local time |
| WEX / Medline | Zing Health card | athome.medline.com/myzinghealth (sign in with your Member ID) | 1-833-569-2170 (TTY 711), Monday to Friday, 7 a.m. to 7 p.m. Central |
| 2026 plan year (through December 31, 2026) | Zing Smart Card | cvs.com/benefits | 1-833-875-1816 (TTY 711) |
Sources: Zing Health 2027 OTC and food catalogs (NationsBenefits and WEX versions) and the 2026 Mail Order OTC and Food Catalog. Zing’s member page links both the “Zing Health – WEX App” and the “Zing Health – Nations App.”
Zing Health OTC benefit amounts: 2026 vs 2027
| Plan | 2026 OTC | 2027 OTC | 2027 food and utilities (SSBCI) |
|---|---|---|---|
| Zing Select Diabetes & Heart IL (HMO C-SNP), H4624-010 | $75 per quarter | $75 per quarter | $110 a month (was $120) |
| Zing Elite Diabetes & Heart IL (HMO C-SNP), H4624-028 | Part of a $141 a month combined benefit | $75 per quarter | $120 a month |
Source: Zing Health 2026 and 2027 Summaries of Benefits for H4624-010 and H4624-028. H4624-010 was called Zing Essential Wellness Diabetes & Heart IL in 2026. We couldn’t find 2027 summaries for Zing’s Indiana, Ohio, Tennessee, Mississippi or Michigan plans on its public site, so check your own Annual Notice of Change. For the full plan lineup, see Zing Health 2027 plans and what changed.
How to order from the Zing OTC catalog in 2027
NationsBenefits plans
- Go to Zing.NationsBenefits.com or open the Benefits Pro app and sign in. Your balance shows on the home screen.
- Add approved items to your cart and check out with your OTC benefit.
- Or call 866-946-4458 (TTY 711), or mail the order form in your catalog in the postage-paid envelope.
Orders ship free, usually within two business days. Mail orders take 5 to 7 days to process.
WEX / Medline plans
- Go to athome.medline.com/myzinghealth and sign in with your Member ID. Your available balance appears at the top right of each page.
- Browse by category, search, or use Quick Order and Buy Again, then check out.
- Or call OTC Benefit Services at 1-833-569-2170 (TTY 711), Monday to Friday, 7 a.m. to 7 p.m. Central, with your Zing Health card ready.
Zing’s WEX catalog says orders are expected within 1 to 4 days after processing. Returns aren’t accepted, but you can report damaged items within 30 days.
Where can I use my Zing Health card?
Zing’s 2027 NationsBenefits catalog says the Benefits Mastercard works at participating retailers, including Walmart, CVS, Publix, Kroger, Dollar General, Walgreens and Food Lion. Choose “credit” at checkout, because debit transactions may be declined. The card can’t be used at an ATM or for cash back, and alcohol, tobacco, firearms and gift cards aren’t eligible. Zing’s WEX catalog describes online and phone ordering through Medline; ask Zing whether your plan’s card also works in stores. Wondering about online marketplaces? See whether Amazon accepts OTC cards.
What can I buy with my Zing Health card?
The catalogs list approved products by category. Common categories include:
- Pain and fever relief
- Cold, cough and allergy products
- Digestive health, such as antacids and fiber supplements
- First aid supplies
- Vitamins, supplements and nutritional shakes
- Oral care and personal care items
- Incontinence supplies
The benefit covers products for the enrolled member only. Approved brands and sizes change each year, so use your 2027 catalog. For the general rules on what an OTC allowance can pay for, see our list of what you can get with an OTC card.
How to check your Zing OTC balance
- NationsBenefits plans: sign in at Zing.NationsBenefits.com or the Benefits Pro app, or call 866-946-4458 (TTY 711).
- WEX/Medline plans: your balance shows at the top right of every page at athome.medline.com/myzinghealth, or call 1-833-569-2170 (TTY 711).
- 2026 plan year: sign in at cvs.com/benefits or call 1-833-875-1816 (TTY 711) until December 31, 2026.
For general tips, see how to check your OTC card balance.
Zing Health food card for qualifying members
Some Zing plans add money for healthy food and utilities as a Special Supplemental Benefit for the Chronically Ill (SSBCI). On the Illinois plans above, you need a qualifying chronic condition, a high risk of hospitalization and a need for intensive care coordination, and for 2027, 2 months of continuous enrollment. Learn more in our Zing Health grocery catalog guide and our overview of Medicare food allowance benefits.
Frequently asked questions
What is the Zing Health OTC login for 2027?
It depends on your plan’s vendor: Zing.NationsBenefits.com (or the Benefits Pro app) for NationsBenefits plans, or athome.medline.com/myzinghealth for WEX/Medline plans.
Can I still use cvs.com/benefits?
Zing’s 2026 catalog uses cvs.com/benefits and 1-833-875-1816 for the 2026 plan year. Zing’s 2027 catalogs list the new vendors instead, so use the login in your 2027 welcome kit from January 1, 2027.
How much is the Zing Health OTC allowance in 2027?
On Zing Select Diabetes & Heart IL (H4624-010) and Zing Elite Diabetes & Heart IL (H4624-028), it’s $75 per quarter. Amounts vary by plan.
Does my Zing OTC allowance roll over?
No. On the plans we checked, unused OTC money doesn’t carry over to the next period.
Can I use my Zing card to buy groceries?
Only if your plan includes the food benefit and you meet its SSBCI rules. The OTC allowance alone covers approved health products, not groceries.
What is Zing Health’s phone number?
Member Services is 1-866-946-4458 (TTY 711).
This article is general information, not plan-specific advice. Benefits vary by plan and service area; check your plan’s Evidence of Coverage. Medicare365 is not affiliated with Zing Health or the U.S. government.
Official sources
- Zing Health: 2027 OTC and food catalog (NationsBenefits)
- Zing Health: 2027 OTC benefits catalog (WEX/Medline)
- Zing Health: 2027 Summary of Benefits, Illinois H4624-010 and H4624-028
- Zing Health: 2026 Summary of Benefits, Illinois H4624-010 and H4624-028
- Zing Health: 2026 Mail Order OTC and Food Catalog (PDF)
- Zing Health: Member page
- Medicare.gov: Medicare Plan Finder
Disclaimer: The content in this article is provided for general informational purposes only. It may not be accurate, complete, or up-to-date and should not be relied upon as legal, financial, or other professional advice. Any actions or decisions taken based on this information are the sole responsibility of the user. Medicare-365 and/or BL Monahan Inc expressly disclaims any liability for any loss, damage, or harm that may result from reliance on this information. Please note that this article may contain affiliate endorsements and advertisements. The inclusion of such does not indicate an endorsement or approval of the products or services linked. Medicare-365 and/or BL Monahan Inc does not accept responsibility for the content, accuracy, or opinions expressed on any linked website. When you engage with these links and decide to make a purchase, we may receive a percentage of the sale. This affiliate commission does not influence the price you pay, and we disclaim any responsibility for the products or services you purchase through these links.
Related reading: Zing Health 2027: plans, benefits and what changed