Molina OTC Benefits: What the Card Covers and How to Order
Reviewed October 5, 2026. Molina OTC benefits let members of certain Molina Medicare and Medicaid plans get over-the-counter health items, such as vitamins, pain relievers, cough and cold medicine, sunscreen and bandages, at no extra cost up to their plan’s allowance. Many Molina plans run the benefit through NationsBenefits: you order online, by phone, by mail or in the Benefits Pro app, and some plans also let you shop in stores such as Walmart. The amount, how often it loads and where you can use it depend on your plan and state.
Quick answer: To get a Molina OTC card or allowance, you need to be enrolled in a Molina plan that includes the benefit. Check your Evidence of Coverage or member handbook, or call the Member Services number on your Molina ID card. Molina’s 2026 California Medicare OTC catalog, for example, lists ordering at Molina.NationsBenefits.com or 877-208-9243 (TTY 711).
Which Molina plans have OTC benefits?
OTC benefits appear in many Molina Medicare plans, especially dual special needs plans for people with both Medicare and Medicaid, and in some state Medicaid programs. Molina publishes plan- and state-specific OTC catalogs, such as its 2026 catalog for a California Medicare special needs plan and its Ohio MyCare plan materials. Because benefits vary, your plan documents are the only reliable source for your amount.
| Where to look | What you’ll find |
|---|---|
| Summary of Benefits (Medicare plans) | Whether the plan has an OTC allowance and the amount |
| Evidence of Coverage or member handbook | How often it loads, rollover rules and limits |
| OTC catalog | Approved items, prices and the order form |
| Member Services (number on your ID card) | Answers about your specific plan |
What Molina OTC benefits cover
Molina’s Ohio MyCare page describes covered items as “non-prescription OTC health and wellness items like vitamins, sunscreen, pain relievers, cough and cold medicine, and bandages” (Molina Healthcare). Other common catalog categories include dental care, first aid, digestive health, allergy relief and incontinence supplies. Prescription drugs, groceries (unless your plan has a separate food benefit) and cosmetics aren’t included.
How to order Molina OTC items
Molina’s 2026 California Medicare OTC catalog lists these options through NationsBenefits (Molina 2026 OTC catalog):
| Method | Details |
|---|---|
| Online | Molina.NationsBenefits.com |
| Phone | 877-208-9243 (TTY 711), every day, 8 a.m. to 8 p.m. local time |
| App | Benefits Pro app (App Store or Google Play) |
| NationsBenefits, 1700 N. University Drive, Plantation, FL 33322 |
The catalog says to allow two business days for delivery and notes that the benefit is only for the member, not family or friends. Molina’s Ohio MyCare page lists free shipping and the option to shop at Walmart stores. Phone numbers and websites can differ by state and plan, so use the ones in your own catalog.
How to check your Molina OTC balance
- Sign in to the Benefits Pro portal or app to view your available balance and transaction history
- Call the OTC phone number in your catalog
- Check your receipt after an in-store purchase, if your plan allows retail use
See how to check your OTC card balance for tips that apply to any plan. If you leave your Molina plan, the catalog notes that “your benefits will automatically end.”
How to get a Molina OTC card
- Confirm your plan includes OTC. Check your Summary of Benefits or call Member Services.
- Activate your card or account using the instructions in your welcome kit, if your plan issues a card.
- Create a Benefits Pro account or use the ordering website listed in your catalog.
- Start ordering before your allowance period ends.
If your current plan doesn’t include OTC, you can compare Medicare plans during Open Enrollment, October 15 to December 7, 2026. Read how to find Medicare Advantage plans with OTC benefits. Medicaid members can switch plans only during their state’s enrollment windows.
Molina’s other card benefits
Some Molina plans also offer a healthy food benefit for eligible members. See our guide to the Molina healthy food card, and for background on Molina’s plans, how Molina Medicaid plans work.
Frequently asked questions
Does Molina have OTC benefits?
Many Molina Medicare plans and some Molina Medicaid plans include OTC benefits. Check your plan documents to confirm.
How do I order Molina OTC items?
Most plans let you order online, by phone, by mail or in the Benefits Pro app through NationsBenefits. Use the contact details printed in your plan’s catalog.
Can I use my Molina OTC benefit at Walmart?
Some Molina plans allow it. Molina’s Ohio MyCare plan, for example, lists shopping at Walmart stores. Check your own plan’s materials.
Is shipping free for Molina OTC orders?
Molina’s Ohio MyCare page says shipping won’t cost you anything. Other plans’ terms are in their catalogs.
Can my family use my Molina OTC benefit?
No. Molina’s catalog says the benefit is only for the member and can’t be used for family or friends.
This article is general information. Medicare365 is not affiliated with or endorsed by Molina Healthcare, NationsBenefits or any U.S. government agency. Benefits vary by plan; confirm with Molina.